Refund and Returns Policy

1. General Policy

At pagebybook we strive to provide high‑quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Return requests must be submitted within 30 calendar days of the delivery date.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included.

2.3. Non‑eligible Items

• Digital downloads, e‑books, or any product delivered electronically.
• Personalized or custom‑made items.
• Sale or clearance items marked as “final sale”.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] with your order number and reason for the return. We will provide a Return Merchandise Authorization (RMA) number and instructions.

3.2. Shipping the Return

Customers are responsible for the cost of return shipping unless the item arrived damaged or defective. Ship the package to the following address:

pagebybook
4926 West 4th Boulevard
Jacksonville, Florida 32237
United States

Include the RMA number on the outside of the package.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method within 7‑10 business days after we receive and inspect the returned item.

4.2. Partial Refunds

We may issue a partial refund to cover any depreciation in value or missing accessories.

5. User Responsibilities

• Provide accurate contact and order information.
• Package the item securely to prevent damage during transit.
• Comply with all applicable customs and import regulations when returning international orders.

6. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (904) 577-3155
• Address: 4926 West 4th Boulevard, Jacksonville, Florida 32237, United States

7. Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of Florida, United States. pagebybook reserves the right to modify or update this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.